Privacy Policy
Effective November 3, 2026
This policy explains what Counterclear collects, why, and what control you have. The short version: we don't keep your plan documents, we don't sell anything, and you can have your data deleted.
What we collect
- Account details: name, work email, company, and role on your team. Passwords are stored only as a one-way hash.
- Pilot requests: what you type into the request form (name, company, email, phone, role, volume, jurisdictions, notes) and the IP address it came from, to answer you and prevent abuse.
- Checks: for each check, the file names and sizes, the jurisdiction, scope and address you enter, the values you type in, and the findings. The uploaded files themselves are deleted as soon as the check finishes. They are never stored.
- Activity: sign-in times, and a log of account changes (invites, access changes, plan changes) so your owners can see who did what.
- Payments: handled by Stripe. We keep the Stripe customer and subscription IDs, not your card details.
How we use it
To run the service, show your team its check history, send account emails (invites, password resets, security notices), bill you, keep the service secure, and understand how the product is used so we can improve it. We don't sell personal information and don't use it for advertising.
Who processes it for us
Hosting and database (Replit), email delivery (Resend or Postmark), payments (Stripe), and error reporting (Sentry; reports exclude form contents, cookies and user details). Each processes data only to provide its service to us.
How long we keep it
Check history and account data are kept while your company is a customer. Owners can delete their company's entire check history at any time from the Team page. When an account closes, we delete its data within 30 days of a request, except what we must keep for tax or legal reasons. Email delivery logs (recipient and status only, never the message) are kept for 90 days.
Security
Connections are encrypted, passwords are hashed, sign-in links expire and work once, and two-step sign-in is available for every account and required for our staff.
Your choices
To see, correct, export or delete your data, email hello@counterclear.com. We'll respond within 30 days.
Changes
If we change this policy in a way that matters, we'll email account owners before it takes effect.